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Home > Frequently Asked Questions > Customer Support - Others

Frequently Asked Questions

Where do I send my Omron unit for repair?

Please contact our distributor - DKSH for servicing and repair. For more details, go to https://www.omronhealthcare-ap.com/my/customercare

How much is the charge for repair of Omron products?

There will be no charge if within the warranty period. A fee (excluding charges for replacement parts) will apply if the product is no longer covered by the warranty.

Is it chargeable if I send my Omron Blood Pressure Monitor unit for calibration/accuracy check?

Omron Automatic Blood Pressure Monitors do not require calibration. It is generally recommended to have the device inspected every 2 years to ensure correct functioning and accuracy. There will be no charge if within the warranty period. A servicing fee will apply if the product is no longer covered by the warranty.

How do I register my warranty?

Please register your warranty online at https://www.omronhealthcare-ap.com/my/warranty

I have problem registering my warranty.

Please email healthcare-my@omron.com if you encounter any problem.

I bought an Omron device from overseas. Is this covered under Malaysia warranty?

Omron devices are covered by local warranty only. We will not be able to support warranty for products purchased overseas or unauthorised local online resellers.

How do I identify the serial numbers on Omron’s products?

Omron’s product serial numbers are located in two places: On the original packaging and the rating label at the bottom side of the product.

SN: / Serial No. is usually printed in front of the serial number. The serial number will start with numbers and end with 1 or 2 letters e.g. 20190807214VG

Please refer to the images below for the examples.